Refund policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn, with tags attached, and in its original packaging. You’ll also need the receipt or proof of purchase (online order number). 

To start a return please follow the information on the card you received with your order.

You can always contact us for any return question at info@supportroyalflush.co.uk

Damages and Issues

Please inspect your order upon receipt and contact us immediately if your item is defective, damaged, or if you have received the wrong item. This allows us to assess the issue quickly and resolve it for you as soon as possible.

Exceptions / Cap returns

We cannot accept returns on caps due to hygiene reasons and caps being returned in conditions we do not class as brand new, meaning we are unable to resell these caps to customers, we no longer accept returns on caps for any reason other than a fault.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return has been accepted on our end, we will ship out the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@supportroyalflush.co.uk